ek775 Privacy Policy

ek775 ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. We believe that protecting every user's personal information is a fundamental right. This Privacy Policy ("Policy") explains how ek775 collects your personal information, the purposes for which it is used, where it is stored, and how it is kept secure.

By using our website, you fully accept the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our platform. This Policy applies to all ek775 services, game sections, payment systems, and support channels.

ek775 collects information in two main ways: information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

During account registration and management, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (to confirm you are 21+)
• Mobile number and email address
• Residential address in Bangladesh
• National ID (NID) or passport number (if required for identity verification)
• Payment method details — bKash, Nagad, Rocket, or bank account information
• Messages and information provided when contacting support

2.2 Automatically Collected Information

When you use ek775, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Date and time of access to the website
• Pages visited and navigation history
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

ek775 uses your information only for specific, legitimate, and transparent purposes. We will never use your information unnecessarily.

3.1 Primary Purposes

• Account management: To complete registration, login, and account verification processes
• Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Customer service: To resolve your issues via live chat and email
• Security assurance: To prevent fraud, money laundering, and misuse
• Age verification: To ensure access is limited to users aged 21 and above only

3.2 Secondary Purposes

• To improve platform services and develop new features
• To personalise the user experience
• To identify and resolve technical issues
• To fulfil legal obligations
• To implement responsible gaming policies

ek775 keeps your personal information under strict controls. Information may be shared with third parties only in the limited circumstances below:

4.1 Service Provider Partners

We work with trusted technology partners and payment processors — such as bKash, Nagad, Rocket, and affiliated banks — who are necessary for operating our services. These partners are given only the information needed to carry out their functions and are required to follow strict confidentiality standards in line with our guidelines.

4.2 Legal Obligations

We may be legally required to disclose information in the following cases:

• When required by a court order or legal process
• In response to a lawful request from a government or regulatory authority
• To assist in the investigation of fraud, money laundering, or other criminal activities
• When urgently necessary to protect the security of ek775 or its users

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be passed to the new party. If such a change occurs, we will notify you in advance and ensure protection in accordance with this Policy.

ek775 uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions, ensuring security, and basic functionality. Disabling these may prevent the site from working properly.
• Functionality cookies: Remember your preferences (such as language selection) and provide a personalised experience.
• Analytics cookies: Used to monitor site performance and understand usage patterns. This information helps improve our services.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

ek775 applies industry-standard security technologies and practices to keep your personal and financial information safe.

6.1 Technical Security

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form
• Data Encryption: Sensitive information is encrypted when stored
• Firewall Protection: Advanced firewall systems are maintained to prevent unauthorised access
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities
• Access Controls: Only authorised staff can access a defined and necessary amount of information

6.2 User Responsibilities

You also have some responsibilities when it comes to the security of your account:

• Always keep your password private and do not share it with anyone
• Use a strong and unique password and change it regularly
• If you notice any suspicious activity, notify our support team immediately
• Always log out after using a public or shared device

ek775 retains your information for as long as it is necessary to provide services and to meet applicable legal obligations.

7.1 General Retention Periods

• Active accounts: For the duration the account remains active and for the applicable period thereafter
• Transaction data: Retained for the period required under financial regulations
• Communication records: For a defined period to ensure the quality of support services
• Age and identity verification documents: Retained in accordance with regulatory requirements

7.2 When an Account Is Closed

If your account is closed or you request its closure, we will delete information that is no longer necessary. However, certain information may be retained for a defined period where required by legal obligations, ongoing investigations, or dispute resolution.

ek775 believes you should have control over your own information. You have the following rights:

• Access: You have the right to know what information we hold about you
• Correction: If your information is inaccurate or incomplete, you can request that it be corrected
• Deletion: In certain circumstances, you can request that your information be deleted
• Objection to processing: In certain circumstances, you can object to the processing of your information
• Portability: You can request to receive your information in a standard format

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time. However, some requests may be partially fulfilled due to legal obligations or security reasons.

ek775 strictly provides services to users aged 21 and above only. We do not knowingly collect information from minors or assist them in creating accounts.

Age verification is mandatory at the time of registration. If a user registers using false information, their account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

ek775's servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh for processing or storage, we ensure that the same level of protection is maintained.

For any international data transfer, appropriate contractual safeguards, encryption, and technical measures are ensured.

ek775 reserves the right to amend this Privacy Policy at any time. When changes are made, the updated Policy will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will notify you via your registered email or through the platform. Continued use of the platform after a revised Policy is published will be considered as your acceptance of the new Policy.

We therefore recommend that you review this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, our support team is always ready to help.

We take your privacy requests seriously and aim to respond as quickly as possible. Your information is safe with ek775, and we are committed to maintaining a secure and transparent gaming environment at all times.